Privacy policy
Last updated: 24th of March 2026
meltii operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). meltii is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal information we collect or process
When we use the term “personal information,” we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card details, transaction data, payment method, payment confirmations, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your transaction history.
Communications with us, including the information you include in communications, such as when contacting customer support.
Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information;
Automatically through the Services, including from your device when you use our products or visit our website, and through cookies and similar technologies;
From our service providers, including when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or use the Services, we may use your personal information for the following purposes:
Providing, customizing, and improving the Services: including processing payments, fulfilling orders, remembering preferences, managing accounts, arranging shipping, handling returns or exchanges, enabling reviews, and personalizing your shopping experience.
Marketing and advertising: including sending promotional messages via email, SMS, or post, and displaying targeted ads based on your activity.
Security and fraud prevention: including verifying accounts, ensuring secure transactions, detecting fraud or illegal activity, and protecting public safety.
Communication: including providing customer support and maintaining our relationship with you.
Legal purposes: including compliance with applicable laws and responding to legal requests or disputes.
How we disclose personal informationWe may share your personal information with third parties in certain circumstances, including:
With Shopify, vendors, and service providers performing services on our behalf (e.g., IT management, payments, analytics, shipping);
With business and marketing partners to deliver advertising and marketing services;
When you direct us or consent to share your information;
Within our corporate group or affiliates;
In connection with legal obligations or business transactions such as mergers or bankruptcy.
Relationship with ShopifyThe Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you provide may be shared with Shopify and third parties, including those located in other countries. Shopify may also use your data across multiple merchants to provide enhanced features. In such cases, Shopify is responsible for processing your personal information and handling related rights requests. For more information, please refer to Shopify’s Privacy Policy.
Third-party websites and linksThe Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. Information you share on public or third-party platforms may be visible to others without restriction
Children’s dataThe Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal data, please contact us to request deletion.
Security and data retentionNo security system is completely secure, and we cannot guarantee absolute protection of your data. We recommend avoiding insecure channels when sharing sensitive information. We retain personal information as long as necessary for providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.
Your rights and choicesDepending on your location, you may have rights including:
Access to your personal information
Request deletion of your data
Request correction of inaccurate data
Data portability
Managing communication preferences
If you are in the UK or EEA, you may also have the right to:
Object to or restrict processing
Withdraw consent
You can exercise these rights by contacting us using the details below.
ComplaintsIf you have complaints about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International transfersYour personal information may be transferred and processed outside your country. Where required, we rely on approved legal mechanisms such as standard contractual clauses.
Changes to this Privacy PolicyWe may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
ContactIf you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
For the purposes of applicable data protection laws, we are the data controller of your personal information.